Application Support Analyst

What We Look For

Performs software application analysis and support. Trains and/or instructs other staff within the guidelines of standard operating procedures. ?Under general supervision, the Application Support Analyst provides telephone-based application support to users for the inFactor platform following best-practices guidelines, standards and procedures. This role performs problem diagnosis, answers questions, and guides users through problem resolution step-by-step.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Performs troubleshooting and problem-solving activities for inFctor products and platform
  • Assists with evaluation of ?quality assurance for the developed software
  • Gathers requirements, designs, and develops reports and minor applications for customers
  • Assists in the business analysis process of departments and provide recommendations to management to ensure improved efficiencies
  • Develops and supports documentation and procedural manuals
  • Evaluates and reports project status to management

Qualifications

  • Provide support for the inFactor platform
  • Provide a technical explanation for issues identified by business
  • Proactively identify issues with applications and start the process to resolve
  • Lead the patching and maintenance ?communication to customers
  • Identify root causes for technical issues
  • Work with backend teams to reach resolutions of issues
  • Ability to work with different teams
  • Ability to lead effort on issues to resolution
  • Ability to work on-call support including weekends on a rotational basis
  • Need to work independently on triaging the issues

 

If you are interested in becoming a member of our team, please contact us with your resume and cover letter to [email protected].

 

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